Our policy lasts 30 days from date of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. During the time period of October 15th - 31st ALL SALES ARE FINAL. All return requests for the month of October NEEDS to be submitted by October 15th and postmarked by October 17th! A 15% restocking fee applies to all refunds.
Please note that we do not price match on sales items. When an item goes on sale, all purchases at a sales price need to be purchased during the time frame of the sale. We will not refund the difference on items purchased prior at original price.
We do answer emails within 24 hours. If you send a cancellation request, though we will try to grant your request, cancellations are not guaranteed as orders go directly to our warehouse to ship.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned for hygiene and sanitary reasons, please see below;
Additional non-returnable items:
- Wig Caps
- Face Masks
- Tabis Character Costumes
- Opened Costumes
- Opened Accessories
- Opened Items
- Pet Costumes
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within 3-5 business days. Your refund will be the amount of the order less our cost to ship the item on orders with free shipping. If your order was expedited shipping, we do not refund that shipping. If your return is authorized for a store credit a store credit voucher will be e-mailed to you. Store credit is the cost of the item only. This will not include shipping charges.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items for the exact same item if they are defective or damaged. We will need to be contacted within 48 hours from receipt. To report a damaged or defective item, send us an email at email@example.com
To return your product, you should mail your product to:
700 S. Hathaway Street
Banning CA 92220
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.